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ClickTech HUB - FAQs

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How do I log in to my ClickTech HUB account?Log in at hub.clicktech.com using the email address you registered with. Need to reset your password? See <a href="https://knowledgebase.clicktechhub.com/en/article/how-to-reset-your-password">How to reset your password</a>.<hr>What's included in my membership?Every HUB membership includes full access to Challenges, lessons, and Omni AI — with 52+ AI models for chat, images, and video. Some premium courses are available as separate purchases.<hr>Where do I go first?Head to the Pick Your Starting Point section on your Dashboard. For a full walkthrough, see <a href="https://knowledgebase.clicktechhub.com/en/article/getting-started-with-hub">Getting started with HUB</a>.&nbsp;<hr>What is a Path?A Path is a personalized program of Challenges matched to your goals. You're placed on one when you sign up, and you can switch at any time. <a href="https://knowledgebase.clicktechhub.com/en/article/what-is-a-path">See What is a Path?</a>&nbsp;<hr>How do I start a Challenge?Access Challenges from your Dashboard or the main navigation. See <a href="https://knowledgebase.clicktechhub.com/en/article/how-challenges-work">How Challenges work.</a><hr>How do I access Omni AI?Select Omni AI from the left navigation menu — no separate login needed. For full details on using Omni AI, visit the <a href="https://omni-knowledgebase.clicktech.com/en">Omni AI Help Center.</a><hr>What happens after my trial?When your trial ends, your subscription continues automatically on your chosen billing cycle. See <a href="https://knowledgebase.clicktechhub.com/en/article/what-happens-at-the-end-of-my-trial-period">What happens at the end of my trial period?</a>&nbsp;<hr>How do I manage my subscription?You can view your plan, change it, or cancel at any time from the Billing &amp; Subscription section of your account. See <a href="https://knowledgebase.clicktechhub.com/en/article/how-to-manage-your-subscription">How to manage your subscription</a>.&nbsp;<hr>Can I cancel anytime?Yes. Cancel at any time from Billing &amp; Subscription in your HUB profile — no hidden fees. See <a href="https://knowledgebase.clicktechhub.com/en/article/how-to-manage-your-subscription">How to manage your subscription</a>.<hr>Can i get a refund?Our refund rules, including how to request a refund, are clearly set out in our <a href="https://www.clicktech.com/legal/refund-guarantee">Refund &amp; Cancellation Policy</a>.<hr>How do I contact support?Visit our Help Center or email us at support@clicktechhub.com.<hr>Where are your legal Terms and Provacy Policy etc?&nbsp;You can find all our legal documentation below on the following links;<ul><li><a href="https://www.clicktech.com/legal/privacy" target="_blank" rel="noopener noreferrer">Privacy Policy</a></li><li><a href="https://www.clicktech.com/legal/terms" target="_blank" rel="noopener noreferrer">Terms and Conditions</a></li><li><a href="https://www.clicktech.com/legal/acceptable-use" target="_blank" rel="noopener noreferrer">Acceptable Use Policy</a></li><li><a href="https://www.clicktech.com/legal/subscription-billing" target="_blank" rel="noopener noreferrer">Subscription and Billing Policy</a></li><li><a href="https://www.clicktech.com/legal/cookies" target="_blank" rel="noopener noreferrer">Cookie Policy</a></li></ul>

HUB is an AI learning platform built around one idea: you learn by doing. Every session ends with something real you've actually made — not just notes from a video.When you join, you're placed on a path tailored to your goals. Each path is made up of Challenges — structured programs that take 10 to 20 minutes a day and walk you through using AI for real tasks. Omni AI is built in, so you can put what you're learning into practice straight away, without switching tools.Omni AI has 52+ AI models for chat, image generation, and video — all in one place.New to HUB? See <a href="https://knowledgebase.clicktechhub.com/en/article/getting-started-with-hub" rel="noreferrer" class="LexTKB__link">Getting started with HUB </a>for a step-by-step walkthrough.

Step 1 — Pick your pathWhen you first log in, head to the Pick Your Starting Point section on your Dashboard. Based on your goals, you'll be placed on a recommended path — a personalized program of Challenges built around your situation.If it's not the right fit, click the Switch Path dropdown to choose a different one. <a href="https://knowledgebase.clicktechhub.com/en/article/what-is-a-path" rel="noreferrer" class="LexTKB__link">See What is a Path? </a> for more detail. Step 2 — Start your first ChallengeEach path comes with a set of recommended Challenges. Pick one and start your first session — it takes 10 to 20 minutes and you'll finish with something real to show for it. See <a href="https://knowledgebase.clicktechhub.com/en/article/how-challenges-work" rel="noreferrer" class="LexTKB__link">How Challenges work.</a>Step 3 — Use Omni AIOmni AI is built into every Challenge and available from the main navigation at any time. It's included in your membership — no separate login needed. You get 2,000 credits per month to use across chat, images, and video. For full details, visit the <a href="https://" rel="noreferrer" class="LexTKB__link">Omni AI Help Center.</a>Step 4 — Track your progressHead to My Achievements to see your completed Challenges, certificates, and streak badges. Log in every day to build your streak. Need help?Visit our Help Center or email us at <a href="mailto:support@clicktechhub.com" class="LexTKB__link">support@clicktechhub.com</a>.

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